PhonePe Hiring Advisor for Full-Time Customer Experience in Bengaluru | Apply Now

PhonePe Hiring Advisor for Full-Time Customer Experience in Bengaluru | Apply Now

PhonePe, India’s leading digital payments platform, is inviting applications for the position of Advisor – Customer Experience at its Bengaluru office. This role is ideal for candidates passionate about customer interaction, problem-solving, and digital financial services.

Company: PhonePe

Location: Bengaluru, Karnataka (On-site)

Position: Advisor – Customer Experience

Employment Type: Full-Time

PhonePe processes over 330 million transactions daily, serving more than 60 crore users and over 4 crore merchants across India. The company also offers products in finance, wealth, lending, insurance, and hyperlocal commerce.

ALSO READ:- Amazon Hiring Content Developer for Customer Trust Content Management Team | Bengaluru / Hyderabad | Full-Time

Job Responsibilities

• Handle customer queries related to PhonePe accounts and transactions
• Provide resolution through both phone and data channels
• Follow process guidelines to ensure accurate resolutions
• Engage with customers, build trust, and recommend product usage
• Escalate issues to internal teams when needed
• Meet hourly and daily productivity goals
• Suggest process improvements to enhance customer experience

Required Skills & Qualifications

• Strong written and verbal communication skills
• Ability to listen actively and handle objections professionally
• Customer-focused mindset with adaptability to different scenarios
• Team player with multitasking and time-management skills
• Mandatory: Graduation (10+2+3)
• Must be able to communicate in English and Hindi
• Multilingual skills in any South Indian language will be a plus

Benefits for Full-Time Employees

• Medical, accidental, life insurance and critical illness cover
• Employee assistance and wellness programs
• Maternity, paternity and adoption support
• Day-care and relocation support policies
• PF contribution, NPS, gratuity and leave encashment
• Higher education assistance, salary advance and more

PhonePe promotes a diverse, inclusive work culture and provides reasonable accommodation for applicants with disabilities throughout recruitment and onboarding.

How to Apply

Interested candidates can apply directly through PhonePe’s official careers portal or via the job listing platform.

Apply Now to Join PhonePe’s Customer Experience Team in Bengaluru