Amazon Hiring IT Support Associate in Bengaluru | 1+ Year Experience Required | Apply Online

Amazon Hiring IT Support Associate in Bengaluru | 1+ Year Experience Required | Apply Online

Amazon has announced a vacancy for the position of IT Support Associate at its Bengaluru office. The role is part of Amazon’s Global IT Service Desk team, which provides technical support to Amazon employees and operations teams across multiple regions, including APAC, EMEA, and the Americas.

This opportunity is suitable for candidates with at least one year of experience in technical support or service desk operations and a strong interest in IT troubleshooting and customer support.

Company: Amazon Careers
Position: IT Support Associate
Location: Bengaluru, Karnataka
Job Type: Full-Time
Job ID: A10454028
Work Mode: On-site

Role Overview

The selected candidate will support Amazon’s internal users by resolving technical issues related to desktops, laptops, printers, scanners, operating systems, and other IT infrastructure components. The role requires interaction with global teams and adherence to service-level agreements (SLAs) and operational processes.

Key Responsibilities

• Provide IT support through service desk operations
• Troubleshoot issues related to desktops, laptops, printers, and scanners
• Assist users with Windows and Linux operating system issues
• Follow standard operating procedures (SOPs) and support guidelines
• Meet service desk performance metrics, including response time and customer satisfaction targets
• Track and manage incidents through ticketing systems
• Collaborate with internal IT, operations, and support teams globally
• Ensure timely resolution of technical issues

Eligibility Criteria

Educational Qualification

• Bachelor’s Degree or equivalent qualification

Experience Required

• Minimum 1 year of experience in Service Desk or Technical Support roles

Skills Required

• Good verbal and written communication skills
• Basic knowledge of IT troubleshooting
• Understanding of Windows and Linux operating systems
• Ability to work in rotational shifts
• Strong customer service and problem-solving skills

Preferred Skills

• Knowledge of ITIL-based ticketing tools
• Basic networking troubleshooting skills
• Familiarity with monitoring tools and incident management processes

Work Schedule

Amazon follows a five-day work week. However, since operations run seven days a week, weekly offs may vary depending on shift schedules and business requirements.

How to Apply

Interested candidates can apply through Amazon’s official careers portal by searching for Job ID A10454028.

Why Join Amazon?

Amazon is one of the world’s largest technology companies and offers employees opportunities for:

• Career growth and internal mobility
• Technical and professional upskilling programs
• Exposure to global operations and technology environments
• Inclusive and diverse workplace culture